Tag Archives: customers

  • The Importance of Customer Feedback

    Posted on January 25, 2012 by in advice

    Guest post from Jane Binnion Recently, I’ve been reading 1 minute Entrepreneur by Ken Blanchard and Don Hutson, and in their chapter Creating Legendary Service they write “taking care of your customers is not optional – it’s imperative”. In sales training, we are usually advised to get testimonials and referrals for our publicity. This is effective because its shows […]

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  • Simple Simplicity

    Posted on November 30, 2011 by in advice

    Cut the jargon. Oh, I could be the world’s worst for this. It started when I worked in customer service for British Gas after leaving school. I wanted to sound older than my 16yrs to the customer on the other end of the phone so I would act knowledgeable by throwing in abbreviations and technical […]

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  • Happy Customers

    Posted on November 27, 2011 by in advice

    Never forget you are there to serve your customers. OK, as a web designer I have all these ideas zooming around in my head and I am sure other business owners are just the same. An idea is wasted if it isn’t put into practice – isn’t ? But what if that idea isn’t going […]

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